When you use a Logistics Service Provider (LSP), logistics documents will get uploaded by the LSP once the shipment is finalized on the LSP portal. Logistics documents are visible in the Logistics ledger.
Contact the LSP directly to find out about their process and timescales. Contact our Customer Support Team for assistance with your Kanexa Open Account program.
Logistics documents ledger
LOGISTICS STATUS |
MEANING |
| The status of a Logistics document is OPEN if it is still being required for matching and has at least one line item that is either not linked to an Invoice or is linked to an OPEN Invoice. | |
| The status of a Logistics document is CANCELLED when it has been cancelled by the buyer. | |
| The status of a Logistics document is CLOSED when every line item in the Logistics document is linked to an Invoice that is not OPEN. |
Still having trouble? We're here to help! Contact our Customer Support Team.